Rider Frequently Asked Questions
How do I book a ride?
How do I book a ride?
- Open the TT RideShare app
- The app will use your phone’s GPS to automatically prefill your pick up location
- Enter your desired pickup destination in the “Enter Pickup Location” box. The app will use your phone’s GPS to automatically prefill your pick up location
- If your pick up destination is not accurate in the app, you can change the location by selecting the location field and
- Press the red circle with the car in it
- Your driver will be on his way
What is your fare?
- You can view the fare structure for the various ride types here
- Can I pay with a credit card ? Yes you can can pay with a credit card
- Yes, you can pay with a credit card or visa debit card. To pay with a credit card the card payment option must be selected before confirming your ride, once your ride is completed you will be prompted to confirm your card information
- We currently accept Visa, Visa Debit and MasterCard.
Security
The new 3DSecure 2.0 security protocols require you to input your card information at the end of each ride.
It is important to note that TT Rideshare does not have access to your card information or your personal details. All credit card Information is securely managed and authenticated by our payment gateway provider FIRST ATLANTIC COMMERCE.
What areas of Trinidad can I get a ride ?
You will be able to get a ride from any location in Trinidad & Tobago once there are drivers online in that particular area.
Can I prebook a ride?
- You can schedule a ride up to 5 days in advance.
Can I book a trip with multiple stops?
- You can schedule a ride up to 5 days in advance.
Can I request a specific driver?
Our system cannot match you to a specific driver. Once your request is sent, the system pairs you with the closest driver.
Is my driver’s ETA accurate?
Our platform uses data from Google Maps to give an estimated time of arrival for your driver. However, this time may not always be accurate. To get a more accurate arrival time, it’s best to contact your driver via a phone call or our in chat support.
Why is it mandatory to rate my driver at the end of a trip?
Feedback is valuable to our platform. We are constantly monitoring feedback on our drivers in order to provide you with the best service.
Is tipping mandatory?
Feedback is valuable to our platform. We are constantly monitoring feedback on our drivers in order to provide you with the best service.
How do I receive support from TT RideShare?
- Feedback is valuable to our platform. We are constantly monitoring feedback on our drivers in order to provide you with the best service.
How do I receive support from TT RideShare Limited?
You can contact us via:
- Chat support in the TT RideShare App or the live chat on our website www.ttrideshare.com
- Our social media pages instagram.com/ttrideshare and www.facebook.com/ttrideshare
What is emergency mode?
Safety is our top priority. You can enable emergency mode in the application if you ever feel unsafe during a trip, activating Emergency Mode will automatically share your trip to your pre-defined emergency contacts. Emergency mode also allows you to call an emergency contact or call the police in just a few clicks. Our system is already programmed to the local police emergency number (999).
What is a Priority Pricing?
- This is when lots of people in the same area, are requesting rides at the same time. During this time, rides may be a little more expensive. With the price adjustment, it will also attract more drivers to an area so everyone can get a ride.
- You can wait a few minutes while more drivers get on the road, or you can pay a little extra to give priority to your request.
- You will be notified before you make a request about the surge in pricing and that the fares are high than normal to give priority to your request.
Download the App!
